1. Introduction
Welcome to Net dot Net ("Net dot Net," "we," "us," or "our"). Our headquarters are located at 12, Soliman Abaza, Dokki, Giza, Egypt. We are committed to protecting the privacy and security of the personal information of our clients, website visitors, partners, and individuals, in compliance with applicable data protection laws, including Egypt's Law No. 151 of 2020 on the Protection of Personal Data (the "Egyptian Data Protection Law").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.netdotnet.co], use our customer service or technical support channels, inquire about or purchase our products, or otherwise interact with us. Our products include Automatic Identification and Data Capture (AIDC) solutions, Productivity Printing Solutions, Secure Issuance (SI), Physical Access Control Solutions (PACS), Environment Monitoring, and various Software Solutions (collectively, "Products"). Please note that the data collected through the online operation of these Products by our end-users or dealers is primarily governed by their respective privacy policies and our agreements with them; this policy focuses on data collected directly by Net dot Net through our website and direct interactions.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
2. Information We Collect
We process your personal data based on one or more of the following lawful bases as defined under the Egyptian Data Protection Law:
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., subscribing to a newsletter, agreeing to cookies).
- Contractual Necessity: Where the processing is necessary for a contract we have with you (or your company), or because you have asked us to take specific steps before entering into a contract (e.g., processing an order, providing technical support under warranty).
- Legitimate Interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your fundamental rights and freedoms (e.g., improving our website, preventing fraud, direct marketing to existing business contacts about similar products, with an option to opt-out).
- Legal Obligation: Where the processing is necessary for us to comply with the law (not including contractual obligations).
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our website.
- To respond to your inquiries, provide customer service, and offer technical support for our Products.
- To process your requests for quotes or information about our Products.
- To manage relationships with our dealers and end-users.
- To improve, personalize, and expand our website and support services.
- To understand and analyze how you use our website.
- To communicate with you, including providing updates, product information, and marketing communications (where consent is obtained or legitimate interest applies, with an opt-out option).
- To send you emails and newsletters, if you have subscribed.
- To process your job applications.
- To comply with legal obligations under Egyptian law and enforce our agreements.
- For security purposes, to detect and prevent fraud, and to protect the rights and safety of Net dot Net, our users, and the public.
4. How We Share Your Information
We do not sell your personal information. We may share your personal information in the following situations:
- With Service Providers: We may share your personal information with third-party vendors who perform services for us or on our behalf and require access to such information to do that work (e.g., website hosting, email delivery services, IT support). We ensure such providers are compliant with data protection standards.
- With Business Partners/Dealers: If necessary to fulfill your request or provide support, we may share your information with authorized dealers or technology partners (e.g., Honeywell, HID) who are involved in the sale or support of the Product you are inquiring about.
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliated companies (e.g., Net dot Net UAE, Net dot Net KSA), in which case we will require those affiliates to honor this Privacy Policy and comply with applicable local laws.
- For Legal Reasons: We may disclose your information if we are required to do so by Egyptian law or in response to valid requests by Egyptian public authorities (e.g., a court or a government agency), to protect our rights, your safety, or the safety of others, or to investigate fraud.
- With Your Explicit Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process, in line with the requirements of the Egyptian Data Protection Law. This includes measures to prevent unauthorized access, disclosure, alteration, or destruction of data. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Your Data Protection Rights
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process, in line with the requirements of the Egyptian Data Protection Law. This includes measures to prevent unauthorized access, disclosure, alteration, or destruction of data. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. Your Data Protection Rights under Egyptian Law
Under Egypt's Law No. 151 of 2020, you have certain rights regarding your personal data, including:
- The right to be informed: About the collection and use of your personal data.
- The right of access: To request access to your personal data and obtain a copy of it.
- The right to rectification: To request correction of inaccurate or incomplete personal data.
- The right to erasure (right to be forgotten): To request the deletion of your personal data under certain conditions.
- The right to restrict processing: To request the limitation of the processing of your personal data under certain conditions.
- The right to data portability: To request the transfer of your personal data to another controller, where technically feasible.
- The right to object: To object to the processing of your personal data for specific reasons, including direct marketing.
- The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
- The right to lodge a complaint: With the Egyptian Data Protection Authority if you believe your rights have been infringed.
To exercise any of these rights, please contact our Data Protection Officer (DPO) or designated contact using the details provided below. We will respond to your request within the timeframes stipulated by Egyptian law. We may need to verify your identity before processing your request.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9. International Data Transfers
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Our headquarters are in Egypt, with operations in the UAE and KSA. If you are located outside these regions and choose to provide information to us, please note that we transfer the data, including personal information, to these countries and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies. For detailed information, please see our [ Cookies Policy]
9. Data Retention
We will retain your personal information only for as long as is necessary for the purposes for which it was collected and processed, including for the purposes of satisfying any legal, accounting, or reporting requirements as mandated by Egyptian law. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.
11. Children's Privacy
Our website and services are not directed to individuals under the age of 18 (as generally considered the age of majority in Egypt for such consent). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
12. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each website that collects personally identifiable information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons, including amendments to the Egyptian Data Protection Law. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."
14. Contact Us / Data Protection Officer (DPO)
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise your data protection rights, please contact us:
- By Email: info@netdotnet.info
Net dot Net
Attn: Data Protection Officer
12, Soliman Abaza, Dokki, Giza, Egypt.